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Car Hire Hebrides Ltd Terms & Conditions

 

It is important that the customer (you) read and understand these terms before you sign the Rental Agreement, or, if you do not sign a Rental Agreement, before the rental detailed in the Rental Agreement commences. These are the terms under which the vehicle is rented to you by Car Hire Hebrides Ltd (CHH) ("us" or "we") and on which any Insurance cover is provided for you by us.

If you are signing the Start Rental Agreement for somebody else (for example your employer), you must tell us before you do so. By signing for someone else, we will be entitled to assume you have their agreement to commit them to follow these terms and to pay all the charges and other monies. If you are not authorized to sign for someone else you will be responsible as if you signed the Rental Agreement in your own name.

Rental Agreement

Our hire vehicles are covered for use throughout Europe however we do request that you inform us if you are planning on taking your hire car out with the United Kingdom. 

Extensions to the agreed rental period are at the discretion of the Hire Company. Only with prior agreement can an extension be approved. It is essential that we are informed of any required extension before the end of the original hire period to ensure continual insurance cover.

Hire Agreements are made on the understanding that the vehicle will be placed at your disposal on the date agreed.  Should this not be possible, through circumstances beyond our control, we will provide a substitute vehicle, where possible, or a refund of monies. CHH cannot be held liable in any way for failing to provide a vehicle at specific times.

Full payment of the Hire will be taken at time of Hire. Vehicle condition will be agreed prior to and at completion of hire by both parties.

Our vehicles are normally supplied with a full tank of fuel either at the start of rental, or if we have agreed to deliver the vehicle, when the delivery commences. If a vehicle is returned with less than a full tank of fuel, we will refill it, charge you for the fuel and for the refuelling service at £15. Where we have agreed to collect a vehicle, any fuel used between the collection address and our nearest rental station is chargeable. Refuelling rates are subject to change without notice.

A Fuel Purchase Option may be available when you commence your rental at rates prevailing at the time. By purchasing a full tank of fuel at the commencement of your rental you will be relieved from the aforementioned obligation to refill the vehicle upon its return. 

When the rental starts the vehicle will be roadworthy and fit for normal use. If it is not, or if it becomes un-roadworthy or unfit for normal use during the rental you must inform the rental station from which you rented the vehicle or telephone the emergency number shown on the rental document wallet. You will be given this at the start of your rental.

Only the drivers named on the insurance policy can drive the vehicle.

If you have followed these terms we will try to replace or repair the vehicle but we will not be liable for your own loss or damage including loss of profit or earnings unless the law says that we cannot exclude or restrict our liability to you for this.

Insurance

Insurance Excess

Standard insurance excess is £900, on arrival if required you can reduce the standard excess.

Option 1 reduces your excess from £900 to £0.00. Exceptions are Conditions 1 to 5.

Option 2 reduces your excess from £900 to  £200.00. Exceptions are conditions 1 to 5.

Option 3 removes your liability for punctures, tyres, windscreen and glass damage, as per parts of condition 3, however they are still liable for wheels, wheel trims and alloys. All other conditions apply.

Hirers are allowed to include Option 3 with either Option 1 or 2.

Please refer to the list below:  Damage Reduction is available at all locations for an additional cost but is not available to drivers aged 21-25. Options 1 and 2 are only available for Cars (not 4x4, vans, 9-seat or 17-seat buses)

Insurance Excess  Conditions

  1. The rental agreement shows which waiver options you have chosen. You are advised that the aforementioned waivers may be invalidated if you fail to take reasonable measures for the safety or security of the vehicle, its parts or accessories, or fail to comply with all the restrictions on the use of the vehicle or otherwise abuse or misuse it. Failure to adequately look after the vehicle such as scratching suitcases on the rear bumper, leaving items on car bodywork resulting in scratches, or any damage done when the car is not mobile is liable for charging and is not covered by any excess waiver selected. 
  2. No waiver chosen by you gives protection against any damage caused by reason of you hitting a stationery vehicle, or an overhead object such as a bridge, car park barrier, or any perceived neglect. You will have to pay for all losses, cost and expense caused by such damage. No waiver chosen by you gives protection against third party costs.
  3. The hirer is also responsible for the full cost of punctures, damage to wheels, wheel trims and tyres, windscreen or glass, mirrors and any lost or damaged keys. Hirers are also responsible for ensuring correct levels of oil, water and tyre pressures.
  4. Vehicles are only covered for use on classified roads. Damage to undercarriage of vehicles due to off road use must be paid in full by Hirer.
  5. Costs / damage incurred by the use of incorrect fuel must be paid for in full by the hirer.
  6. The hirer is responsible for the damage repair amount up to the value of the compulsory excess / deposit, in respect of each and every incident involving the hired vehicle.
  7. The Hirer is responsible for loss of earnings the company may charge in the event of damage caused by the hirer.

In the event of an accident, or any damage, we have a set procedure for processing a damage charge which is explained in the "Our Charges" section. 


Please note: If you do not follow our terms you will have to pay us for any charges, damages, restoration costs and expenses we have to pay and any loss you cause. You may also lose the benefits of any liability waivers you have chosen.

Insurance Conditions

Excluded Occupations - do not rent.

  • Entertainers and Musicians
  • Professional Sportsperson
  • Persons connected with gambling, including on- course Bookmakers
  • Persons connected with racing
  • Off course Bookmakers
  • General dealers, Market traders, Street traders.
  • Scrap metal merchants
  • Models.

Any motoring convictions please make known at time of hiring.

  1. You hereby warrant that you will not allow the following people to drive the vehicle:
    1. Anyone whom we have not first approved in writing as a driver of the vehicle.
    2. Anyone who has been convicted of any drink driving offence.
    3. Anyone whose driving ability is affected through drink or drugs or is a person who has been convicted of driving under the influence of drugs.
    4. Anyone who has been convicted of manslaughter (or in Scotland culpable homicide) or causing death by dangerous driving.
    5. Anyone whose driving ability is impaired by physical or mental disability.
    6. Anyone who has been convicted of any motoring (except parking offences) in the last three years unless full details have been given to us and we agree to them.
    7. Anyone who has been involved in any road traffic accident in the last three years unless you give us full details and we agree to them.
    8. Anyone who is not qualified to do so or does not have a valid, full driving license.
  2. Driving License:
    1. All UK residents must produce a full valid British or International driving licence held for at least two years (If you have a UK licence you must also produce a DVLA check code).
    2. All International hirers must provide a readable unexpired licence from their country of origin. If the licence is not in English, an international driving permit must also be provided.
    3. It is the hirer's responsibility to ensure that he / she has the appropriate licence.
  3.  
    1. Drivers aged 21-24 must have held a full licence for at least 2 years.
    2. Drivers aged 25-75 must have held a full licence for at least 1year.All hirers must produce a valid licence at time of rental.  Hirer is responsible to ensure Photo Card licence is valid (section 4b on photo card)
    3. 21-22 years olds must be free from any at fault accidents and have no driving convictions, 23-24 year olds are permitted one  minor (total costs less than £2000) at fault accident in the last 3 years and  one minor driving conviction (3 points). We are unable to offer CDW to  drivers under 25.
    4. Drivers over 25 are permitted one at fault accident and up to 8 penalty points provided there has been no period of  disqualification. Drivers over 25 with more than one at fault accident or any period of disqualification in the last 5 years should call with details of this and we can refer this to our insurers for possible acceptance.
    5. There is an upper age restriction of 75 for private cars and 69 for all other vehicles for insurance cover. Anyone over these ages must refer to company for consent before hiring.

If in doubt then please email or call and we can confirm eligibility for cover with you.

You must not allow the vehicle to be used:

  • For carrying fare paying passengers.
  • For hire or for other reward.
  • For driving tuition.
  • For racing, pace making, speed trials or any other sporting competitions.
  • For any illegal purpose.
  • For the carrying, keeping or concealing of any goods, materials or substances chargeable with a tax or duty which has not been paid or the payment of which is thereby sought to be avoided or in connection with the import or export of goods, materials or substances contrary to any prohibition or restriction.
  • While in an unroadworthy condition or while failing to comply with any statutory provision.
  • To tow or push any other vehicle or trailer (unless we agree to this in writing first) or in any way which contravenes the Highway Code, road traffic laws or any other laws.
  • When it is overloaded with luggage, goods or passengers.
  • For carrying corrosive, radioactive, inflammable, explosive or other harmful substances.
  • For carrying anything which, because of its smell or condition, will harm the vehicle or mean we lose time or money before we can again rent out the vehicle.
  • If you do not follow these terms you will have to pay us for any charges, damages, restoration costs and expenses we have to pay and any loss you cause. You may also lose the benefits of any liability waivers you have chosen.

 

Responsibility for your property

We will not be responsible if your property (or anybody else’s) is damaged, lost or stolen while it is in the vehicle. You are responsible for our losses and expenses caused because you leave property in the vehicle at the end of the rental.

Vehicle Care and Standards

  • All our rental vehicles are strictly NON SMOKING in line with UK legislation. Any evidence of smoking in vehicles will incur a £100 fine.
  • Vehicles must be returned in a reasonably clean condition, with no more than floor mats dirty and free from sand and litter. Failure to return the vehicle in this condition will incur a £40.00 service charge to valet the vehicle.
  • Strictly no pets, again any evidence will incur a £40.00 service charge.
  • Child seats must be kept clean and damage free, failure to do so will incur a £15.00 service charge.

Restrictions on Using the Vehicle

You hereby warrant that you will not allow the following people to drive the vehicle:

  • Anyone whom we have not first approved in writing as a driver of the vehicle.
  • Anyone who has been convicted of any drink driving offence.
  • Anyone whose driving ability is affected through drink or drugs or is a person who has been convicted of driving under the influence of drugs.
  • Anyone who has been convicted of manslaughter (or in Scotland culpable homicide) or causing death by dangerous driving.
  • Anyone whose driving ability is impaired by physical or mental disability.
  • Anyone who has been convicted of any motoring (except parking offences) in the last three years unless full details have been given to us and we agree to them.
  •  Anyone who has been involved in any road traffic accident in the last three years unless you give us full details and we agree to them.
  • Anyone who is not qualified to do so or does not have a valid, full driving license.
  • Road Traffic Acts and other laws
  • While you are renting the vehicle you will be liable, as if you were the owner, for any offence committed under the Road Traffic Acts and any other relevant loss in respect of the Vehicle and its use during the rental period which results in the imposition of fixed penalties or excess charges. You hereby authorize us to pass through to you any notice or proceedings received by us relating to a period during which the vehicle was rented to you. You hereby agree to respond to and settle any notice or proceedings so received and to indemnify us against any liabilities or expenses incurred hereunder, For example, you might have to pay a fixed penalty or pay an excess charge for:
  • Driving or parking in the dark without the required lights.
  • Parking or waiting where it is not allowed.
  • Not paying the right amount for parking at a meter or in a car park. Under the Road Traffic Act 1991 – Sections 66.76. And Schedule 6 (as amended).
  • Liability

Responsibility for the vehicle and its return

  1. You and any driver we approve must always drive the vehicle carefully and considerately. You must not sell or lend it or allow anyone else to have or obtain any possession or rights over it. Upon return the vehicle together with all its accessories and parts must be in good repair and condition (apart from reasonable wear and tear). All damage due to your negligence will be chargeable to you notwithstanding any Excess amount procured.
  2. Where you ask us and we agree to deliver the vehicle or to collect the vehicle, you may have to pay additional charges.
  3. You will be responsible for the vehicle, its accessories and its parts and fully liable under these terms of rental from the moment we give you the keys, or we leave them or the vehicle at the place and time which we have arranged with you in advance. You continue to be responsible and fully liable under these terms of rental until the vehicle and keys are returned to us by handing them to our authorized representative or any other method previously approved in writing by us.
  4. If you return the vehicle at any time outside our normal hours of business or at any other time when our representative is not available to inspect it you will be responsible for it until we do inspect it.
  5. You are responsible for ensuring that any damage to the vehicle found on delivery is reported to CHH. All vehicles are inspected before rental and again when they return from rental. You will be held responsible for any damage found on the vehicle following its return from rental.
  6. If you do not return the vehicle to the agreed rental station within 60 minutes of the agreed time, or if it is not at the agreed collection point at the agreed time, you will be charged an extra day's rental for each day or part of a day that the vehicle is overdue.
  7. You must return the vehicle immediately if we ask you to, although we hope this will not be necessary. In the event that the vehicle is not delivered to us upon request you hereby authorize us to enter onto your premises and to do any and all other things necessary to repossess the vehicle. Any costs associated with such repossession shall be for your account. We may repossess any vehicle without notice or liability where we deem that such repossession is necessary for our own protection.

Road Traffic Acts and other laws

While you are renting the vehicle you will be liable, as if you were the owner, for any offence committed under the Road Traffic Acts and any other relevant loss in respect of the Vehicle and its use during the rental period which results in the imposition of fixed penalties or excess charges. You hereby authorize us to pass through to you any notice or proceedings received by us relating to a period during which the vehicle was rented to you. You hereby agree to respond to and settle any notice or proceedings so received and to indemnify us against any liabilities or expenses incurred hereunder; for example, you might have to pay a fixed penalty or pay an excess charge for:

  1. Driving or parking in the dark without the required lights.
  2. Parking or waiting where it is not allowed.
  3. Not paying the right amount for parking at a meter or in a car park. Under the Road Traffic Act 1991 - Sections 66.76. And Schedule 6 (as amended).

If you do not follow these terms you will have to pay us for any charges, damages, restoration costs and expenses we have to pay and any loss you cause. You may also lose the benefits of any liability waivers you have chosen.

What to do if the vehicle is stolen or damaged or you have an accident

  1. If the vehicle or any of its parts or accessories is stolen or damaged, by a criminal act or if it is involved in an accident in which someone is injured, you must immediately contact the local Police to report the incident.
  2. You must telephone the rental station from which the vehicle was rented and report the incident within twenty four hours and give us the police details and any other Information we ask for.
  3. You must telephone the rental station from which the vehicle was rented within 24 hours to report any other incident in which the vehicle was damaged.
  4. If following any incident the vehicle is unroadworthy or dangerous it must not be used.
  5. You must always:
    1. Take the Police Crime Number and the reporting Officer's name when the police are involved.
    2. Takes the names, addresses and telephone numbers of all witnesses when relevant.
    3. Avoid saying or doing anything which admits that the accident was your fault.
    4.  Send to us at the rental station all papers and documents you receive about the accident or damage (including copies of any court papers and any legal documents)
    5. Fill in an Accident Report Form, sign it and send it to us within 24 hours of the loss or damage otherwise the insurers may refuse to consider the claim.
    6. Co-operate fully with us, the insurers and anyone else we or the insurers appoint.
    7. Allow us or them to take legal action and or to enforce legal rights in your name.
    8. Do anything else which we or the insurers think is reasonably necessary to help us or them enforce our or their rights for loss or damage to the vehicle, its parts or accessories while you were renting it.
    9. If you receive any money in respect of loss or damage to the vehicle and/or its spares and accessories you must pay this to us and until you do, hold it as trustee for us.
  6. Failure to comply with your obligations under section 5 of these terms and conditions will render you liable for all claims, costs and losses.

Liability

WE SHALL BE UNDER NO LIABILITY WHATSOEVER WHETHER IN CONTRACT OR OTHERWISE FOR ANY CONSEQUENTIAL OR BUSINESS LOSS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, FURTHERMORE, YOU HEREBY AGREE TO INDEMNIFY US FOR ANY LOSS OR DAMAGE LIABILITY AND EXPENSE INCURRED BY US ARISING FROM YOUR BREACH OF THIS AGREEMENT.

Our Charges

  1. You must pay us the rental charge Inclusive of any insurance provided by us and all other charges including refuelling shown on the Rental Agreement. Plus any Value Added Tax. We reserve the right to take payment in advance of the hire if deemed necessary. If you do not pay us money you owe us on time we will charge you interest until you do. We will charge interest at 4% per annum above Bank Of Scotland Bank base rate. You will also have to pay the losses and costs we run up whilst we are preparing, carrying out or trying to enforce these terms.
  2. A Young Driver Surcharge may apply to any person over the age of 21 but under the age of 25 who is approved by us in writing to drive the vehicle.
  3. You acknowledge that the relevant mileage is the mileage recorded from the time the Vehicle leaves the Vehicle branch until its return. If the Vehicle is rented by the Customer for a continuous period of not exceeding 28 days it is CHH Vehicle policy to allow unlimited mileage within the agreed rental charge.
  4. If in the opinion of CHH Rental the mileage has been significantly exceeded CHH Rental may, at its discretion, charge the Customer for such excess mileage. Hires of commercial vehicles for a period of under 7 days have a mileage allowance of up to 500 miles, and anything in excess of that will incur a 10p + VAT per mile charge.
  5. Cancellation Charges
    1. When you book your vehicle rental you are entering into a legally binding contract.
    2. CHH Vehicle Rental levy a charge for cancellation of any booking you are unable to honour 24 hours prior to your collection time (see below).
    3. No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date.
    4. All cancellations must be made in writing

Damage Charges

In the event of damage to a hire vehicle, CHH Ltd reserves the right to immediately charge the customers debit/credit card reserving a fee for the damage. The damage in the first instance will be evaluated and priced using the industry standard Pricing Matrix. The parameters for the most common damages, and the appropriate repair methods and charges, are set out below.

Bodywork

When will a damage charge be applied?

Repair Method

Cost

 

• Scratches which penetrate the top coat of paint and will not polish out

Paint a Panel

£168.00

• Dents on swage lines, folded edges and areas with insufficient access to cold dent repair.
• Dents on panels 25mm or greater in diameter. Dents that have caused the paint to crack or flake.

Paint a panel with repair

£204.00

Glass

When will a damage charge be applied?

Repair Method

Cost

• Any chips to glass

Chip Repair

£48.00

• Cracks or chips to glass that cannot be repaired

Replacement

Quote

Wheels & Tyres

When will a damage charge be applied?

Repair Method

Cost

• Any scuffs/scratches to alloy wheels or wheel trims

Wheel Refurb

£60.00-£120.00

• Any damage to alloy wheels or wheel trims that cannot be repaired

Replacement

Quote

• Punctured tyre

Puncture repair

£12.00

• Bulges or cuts to tyres

Replacement

Quote

This list contains the parameters for the most common damage, but is not an exhaustive list. It is only a guide and charges may vary with each individual case.

If the damage pricing matrix is unable to correctly identify the correct costs of repair CHH Ltd will get a full quotation for the repair, however CHH Ltd reserves the right to take a deposit amount from the hirers debit/credit card which is proportionate to the severity of the damage. The deposit amounts are as listed below. If the hirer wished a full quotation as opposed to the pricing matrix then a non refundable quotation price and loss of earnings charge (£25.00 & £40.00 per day) will be immediately applied to the deposit amounts below.  Prices quoted include VAT. 

Severity

Deposit

Damage Examples

Minor

£300

Small dents and scratches to bodywork, damaged/missing small trim, minor wheel damage, damaged tyre, chipped windscreen

Medium

£600

Medium dents/scratches to bodywork, damaged/missing large trim, major wheel damage, cracked windscreen

Major

£900

Large dents and scratches to bodywork, all major accident damage

Once a final cost to repair the damage is sourced, a copy of the invoice will be forwarded to the hirer and a final transaction will be applied to their debit/credit card to reflect the actual cost of the repair. 

Precautions

There are a number of simple precautions that can be taken to minimise the chances of the most common damage occurring.

  1. Avoid dragging suitcases and luggage over the rear bumper when removing from boot, as this can cause deep scratches
  2. Take care when parking in front of high kerbs, as it’s common for kerbs to scrape the bottom of front bumpers
  3. When parking parallel to a kerb, ensure the alloy wheels do not contact the kerb, as this can cause scratches
  4. Avoid any off-road use
  5. In the Outer Hebrides, many of the roads are very narrow, so be conscious of rocks close to the side of the road that can very easily cause punctures if hit

Charge Cards Credit Cards and Debit Cards

WHEN YOU SIGN THE RENTAL AGREEMENT, OR WHEN YOU DO NOT SIGN A RENTAL AGREEMENT, WHEN RENTAL COMMENCES YOU ARE GIVING US AND THE CARD PROVIDER PERMISSION TO CHARGE YOUR CARD WITH MONEY PAYABLE BY YOU UNDER THESE TERMS TOGETHER WITH PROVISION FOR ANY DEPOSIT, OR DAMAGE CHARGE, DEEMED NECESSARY.

Other Terms

  1. If you do not follow these terms and the vehicle or any of its parts and accessories is lost or damaged, you will be responsible. You will also be responsible for any financial loss we suffer as a result and of any relevant claims made by other people, made in connection of the period of hire.
  2. You (or any other authorized driver) shall not be acting as agent, servant or employee for us in any circumstances. We will be entitled to treat anyone acting or claiming to act on your Instructions as your agent. The rental is personal to you and you cannot transfer your part of any agreement.
  3. If two or more persons are named on the Rental Agreement each of them will be jointly and severally liable in full for all our charges and for following their terms.
  4. The entire terms between us for the rental of the vehicle are contained in the Rental Agreement and in these terms. All rentals which include delivery or collection of the vehicle are also subject to terms and conditions applicable to deliveries and collections.
  5. If the vehicle is stolen, lost, destroyed or damaged during your rental, your responsibilities to us remain unchanged and continue to apply.
  6. If you and we agree, or a court of law decides, that one of these terms is illegal, not valid, or cannot be enforced, the term in question will be changed. In meantime the rest of these terms will still apply. If we cannot change the term in question to make it valid and enforceable the rest of the terms will continue without it. In either case, the change will apply on the date we agree or the Court decision is made.
  7. These terms can only be changed in writing by or with the written consent of a Director of CHH Vehicle Rental.